Terms & Conditions

• "Order" means a pickup request placed via the Platform for Wash+Fold, Wash+Iron, Dry-Cleaning, or Shoe Cleaning processing of garments/articles.
• "Subscription" means a recurring plan under the Basic, Standard, Premium, or Platinum tier, each carrying a defined monthly kg allowance and defined pickups.
• "Processing Facility" means the laundry facility operated by us where garments/articles are washed, dried, ironed, and packed.
• "Business Day" means any day from Monday to Saturday, excluding public holidays declared by the Government of Maharashtra and any holidays pre-notified by the Company on the Platform.
• "Rider Partner" means a pickup-and-delivery executive, who is authorised to collect garments/articles from, and deliver them to, the Customer's registered address on the Company's behalf.

The Services are currently available to our customers within our serviceable pin codes across Mumbai's western suburbs. Serviceability is confirmed at the time of order and may change without prior notice.

You must be at least 18 years of age and capable of entering into a binding contract under the Indian Contract Act, 1872 to register on the Platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to provide accurate, current, and complete information at registration and to promptly update any changes (address, phone number, or payment details).

BucketIn offers the following service categories, subject to the Processing Facility's operational capacity:

• Wash + Fold: machine wash, dry, and fold service, billed per kg and per item.
• Wash + Iron: machine wash, dry, and iron/press service, billed per kg and per item.
• Dry Cleaning: solvent-based cleaning for garments unsuitable for water-wash (including but not limited to sarees, suits, blazers, leather, and suede items), billed per item, processed exclusively at our Processing Facility's dedicated dry-cleaning unit.
• Shoe Cleaning: manual cleaning, conditioning, and finishing of footwear (including but not limited to sneakers, canvas, mesh, leather, and suede shoes), billed per pair, processed exclusively at our Processing Facility's dedicated shoe-care unit.

Services are offered under four Subscription tiers: Basic, Standard, Premium, and Platinum, each with a fixed monthly kg allowance as per the plan. Current rates, tier allowances, and validity periods are published on the Platform and may be revised with 7 days' prior notice to existing subscribers.

One-time (non-subscription) orders may also be placed at standard per-kg rates displayed on the Platform at the time of booking, where such an option is made available.

All prices displayed on the Platform are in Indian Rupees (INR) and are exclusive of applicable taxes unless stated otherwise. Goods and Services Tax is charged at 9% CGST + 9% SGST on the value of Services, including any delivery charge billed as part of a composite supply, in accordance with the CGST Act, 2017.

Payments on the Platform are processed through our payment gateway partner, Easebuzz, and its permitted payment instruments (UPI, debit/credit cards, and net banking). We do not store your full card or bank credentials; these are handled directly by Easebuzz and its RBI-regulated banking partners in accordance with applicable payment data security standards. Subscription fees are charged in advance at the start of each billing cycle. Cleaned garments/articles will be released for delivery only after payment due for the relevant Order or billing cycle has been received.

For Services billed by weight, the weight recorded at our Processing Facility using calibrated weighing equipment, captured against the Order's barcode reference, shall be the basis for billing. Customers may request the recorded weight; where no claim is raised within the applicable claims window, the recorded weight shall be treated as final.

Orders may be scheduled through the Platform for a specified pickup slot. A Rider Partner will collect garments/articles at the scheduled address, generate a barcoded tag for the order, verify and validate the pickup through an OTP shared to the registered mobile number of the Customer, and update the order status in the mobile app.

Standard turnaround time is 48 hours from pickup. All turnaround times are subject to unforeseen circumstances and Force Majeure events, which will be communicated via the Platform or SMS.

Delivery will be attempted at the registered address on the day of delivery. If delivery cannot be completed due to Customer unavailability after two attempts, BucketIn may levy a re-attempt/storage charge as displayed on the Platform, and is not liable for any resulting delay.

We exercise reasonable care in handling, washing, and processing all garments. However, Customers acknowledge that certain risks are inherent to laundry processing, including but not limited to natural fabric wear, colour bleeding from non-colourfast items, shrinkage of certain fabrics, and damage to items with pre-existing defects, embellishments, or improper care labels.

Liability for any garment that is lost or damaged while in BucketIn's custody is capped at ten (10) times the wash/processing charge applicable to that specific item, and in no case shall exceed this cap regardless of the item's original purchase price, brand value, or sentimental value.

Claims for loss or damage must be reported within 48 hours of delivery (or, for lost items, within 7 days of the expected delivery date) through the Platform's support channel, accompanied by the order/barcode reference. Claims raised after this window will not be entertained, save where a longer period is required under applicable consumer protection law. The Customer must submit supporting evidence of the loss or damage (such as photographs of the affected garment/article). Once BucketIn has verified and confirmed the claim, it will be registered for settlement in accordance with Clause 6.

• BucketIn is not liable for items left in pockets (cash, jewellery, electronics, documents).
• BucketIn is not liable for damage arising from incorrect fabric/care information, or items excluded under the Prohibited Items list.
• Settlement of an approved claim will be made via bank transfer, at BucketIn's discretion, within a reasonable settlement period as per our internal write-off policy.

The following items may not be submitted for processing, and BucketIn accepts no liability if they are inadvertently included in an order:

• Leather, suede, fur, and items requiring dry-cleaning only (unless a separate dry-cleaning service is explicitly offered).
• Items with cash, jewellery, or valuables left inside pockets.
• Heavily soiled items involving bio-hazardous material, or items infested with pests.
• Items already damaged, torn, or with detached embellishments prior to pickup, unless specifically flagged by the Customer at the time of pickup.

Pickup orders may be cancelled or rescheduled free of charge up to 4 hours before the scheduled slot via the Platform. Within 4 hours of the scheduled slot, cancellation or rescheduling can be arranged only by contacting our customer support team, and may be subject to a charge as displayed on the Platform.

Subscription plans may be cancelled at any time; cancellation will take effect from the next billing cycle. Unused kg allowance within an active cycle is non-transferable and non-refundable, except where required by applicable consumer protection law.

Refunds, where applicable, will be processed to the original payment method within 7 business days, subject to Easebuzz's settlement timelines.

BucketIn shall have a lien over all garments/articles in its custody until all amounts due in respect of the relevant Order or billing cycle have been paid in full. Cleaned garments/articles will be released for delivery only upon receipt of such payment.

Where a Customer fails to accept delivery or collect their garments/articles despite repeated attempts and notice, the articles will be retained for a period of ninety (90) days from the date of the first delivery attempt, subject to any storage charge displayed on the Platform. If the articles remain uncollected and the dues unpaid after this period, BucketIn may, after giving written notice to the Customer's registered contact details, treat the articles as abandoned and dispose of them, applying any proceeds towards outstanding dues. BucketIn shall not be liable for any deterioration in the condition of articles stored beyond the standard delivery period.

Promotional codes, discounts, referral incentives, and offers are subject to their own specific terms, eligibility conditions, and validity periods published on the Platform at the relevant time. BucketIn may modify, suspend, or withdraw any promotion at its discretion, and may withhold or reverse benefits obtained through misuse, fraud, or breach of the applicable offer terms.

You agree not to: (a) use the Platform for any unlawful purpose; (b) submit items prohibited under Clause 7; (c) provide false pickup/delivery addresses; (d) attempt to interfere with the Platform's security or backend systems; or (e) misuse promotional codes or referral incentives in a manner inconsistent with their stated terms.

BucketIn reserves the right to suspend or terminate any account found to be in violation of these Terms, or where fraudulent activity is reasonably suspected.

The BucketIn name, logo, mascot, and all associated trademarks, the Platform's design, source code, and content are the exclusive property of M/s VRA Enterprises and/or its licensors. Nothing in these Terms grants you any right to use the BucketIn name or branding except as necessary to use the Services as a Customer.

BucketIn shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, floods, heavy rainfall or monsoon disruption, fire, epidemics or pandemics, strikes or labour disputes, civil unrest, government action or restrictions, failure of utilities or telecommunications, or disruption of transport. During such events, the affected obligations (including turnaround times) shall stand suspended for the duration of the event, and BucketIn will resume performance as soon as reasonably practicable.

To the maximum extent permitted by applicable law, BucketIn's aggregate liability arising out of or relating to the Services in any billing cycle shall not exceed the total fees paid by the Customer for that cycle, save for the garment loss/damage cap set out in Clause 6.

BucketIn shall not be liable for any indirect, incidental, or consequential loss, including loss of use, data, or goodwill, arising from use of the Platform or Services.

You agree to indemnify and hold harmless M/s VRA Enterprises, its partners, employees, and processing partners from any claim, loss, or liability arising from your breach of these Terms, misuse of the Platform, or violation of any applicable law.

The following general provisions apply to these Terms:

• Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
• Waiver: A failure or delay by BucketIn in exercising any right under these Terms shall not operate as a waiver of that right.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. BucketIn may assign these Terms to an affiliate or successor in connection with a merger, restructuring, or transfer of business assets.
• Entire Agreement: These Terms, together with the Privacy Policy and any plan-specific terms published on the Platform, constitute the entire agreement between you and BucketIn regarding the Services and supersede any prior understanding.
• Notices: Notices to you may be sent to your registered email, phone number, or through the Platform; notices to BucketIn must be sent to info@bucketin.in.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and the rules made thereunder, the Grievance Officer may be contacted for any complaints regarding the Platform or Services. The Grievance Officer will acknowledge every complaint within forty-eight (48) hours of receipt and endeavour to resolve it within one (1) month from the date of receipt.

Grievance Officer: Vishal Kanojia | Email: info@bucketin.in | Customer Care Number: +91 9076066688

These Terms shall be governed by the laws of India. Subject to the consumer's right to approach the appropriate consumer forum under the Consumer Protection Act, 2019, any dispute shall be subject to the exclusive jurisdiction of the courts at Thane, Maharashtra.

BucketIn may revise these Terms from time to time. Continued use of the Platform after such changes take effect constitutes acceptance of the revised Terms. Material changes affecting active subscribers will be notified via the Platform, SMS, or email at least 15 days in advance.

For any questions regarding these Terms, please contact:

M/s VRA Enterprises | Email: info@bucketin.in | Website: www.bucketin.in | Customer Care Number: +91 9076066688