Frequently asked questions
Can't find what you're looking for? Email us and we'll help directly.
How do I schedule a pickup?
Simply choose a convenient pickup slot on the BucketIn app, and our rider will collect your laundry from your doorstep.
When will my clothes be delivered?
Your clothes will typically be cleaned, quality-checked and delivered back within 48 hours.
Which items can I send for cleaning?
You can send eligible everyday garments for cleaning, and you can check the app for items and services currently available.
Can I cancel or reschedule my pickup?
Yes, you can cancel or reschedule your pickup through the app before the scheduled pickup time.
What happens if my clothes are damaged or missing?
In the unlikely event of an issue, our team will review it and assist you according to BucketIn's compensation policy.
How do I contact my rider?
You can contact or coordinate with your assigned rider through the details available for your scheduled order.
What happens if I exceed my subscription limit?
If you exceed your plan's pickup or weight limit, we'll let you know and help you add extra usage or choose a plan that suits your needs.
Can I pause my subscription?
Yes, you can request to pause your subscription, subject to the terms of your plan.