Refund & Cancellation Policy
How order cancellations, refunds, and damage claims work for orders placed through the BucketIn app.
Last updated: 28 August 2026
This policy covers orders placed through the BucketIn app. This website doesn't take bookings or payments, so there's nothing to cancel or refund here directly. See our Terms & Conditions for the full legal terms.
1. Cancelling or rescheduling an order
Pickup orders may be cancelled or rescheduled free of charge up to 4 hours before the scheduled slot via the Platform. Within 4 hours of the scheduled slot, cancellation or rescheduling can be arranged only by contacting our customer support team, and may be subject to a charge as displayed on the Platform.
2. Cancelling a subscription
Subscription plans may be cancelled at any time; cancellation will take effect from the next billing cycle. Unused kg allowance within an active cycle is non-transferable and non-refundable, except where required by applicable consumer protection law.
3. Refunds
Refunds, where applicable, will be processed to the original payment method within 7 business days, subject to Easebuzz's (our payment gateway partner's) settlement timelines.
4. Need help?
For anything not covered here, or if a refund hasn't shown up in the time frame above, reach out to info@bucketin.in and our team will help sort it out.
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